#56: Crisis management using social media with James Kliemt

David interviews James Kliemt, Senior Digital Media Officer for the Queensland Police Service. James created and maintains the largest Police Facebook page in the English-speaking world. He grew this Facebook page to three quarters of a million likes in a state with a population of 4.5 million. James Kliemt has received many awards for his leadership in social media by State Government, Federal Government and independent sources. James also led award-winning projects for police blogs and a real-time emergency management website for the State of Queensland.

In this episode, you’ll learn:
5:52 The paper that convinced the QLD Police to start social media
15:50 How social media became the go-to news channel for the QLD floods (one of Australia’s largest natural disasters in decades)
29:23 The QLD Police’s future with social media in the next 6 months

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