EP# 36: Building Confidence in the APS

As life in the Australian Public Service continues to move at a scorching pace in delivering the priorities of the government, the increasing influence of digital technology and data in defining new ways of working to deliver value for citizens has never been more important. At the heart of this transformation is the mission to make the lives of Australians simpler, safer, and better. Nowhere is this mission more obvious or more important than the work of the National Disability Insurance Agency, which is implementing a program to deliver individualised, self-directed care packages to over a half a million Australians.

In this episode of Work with Purpose, we are joined by Martin Hoffman, the Chief Executive Officer of the National Disability Insurance Agency (NDIA), and the former President of IPAA NSW.

Hoffman starts off the episode explaining some of the previous roles he has held in the APS, such as being the head of the Services Australia Taskforce and working with Services New South Wales. What was the contrast between the two? How is different working at a state versus federal level?

He also touches on his current work at the NDIA. What were his first impressions? How did the COVID-19 pandemic change their system both internally and externally?

Hoffman concludes the conversation focusing on what he sees as the priorities for the NDIA for the next 12 to 18 months and how these priorities will be delivered to those within the disability community.

Discussed in this episode:

  • The difference between working at state and federal levels of government.
  • What cultural elements are needed to build strong performing teams in the APS.
  • How the COVID-19 pandemic shaped the NDIA.
  • How to communicate your agencies priorities to citizens and stakeholders in an effective and manageable way.