EP#129: On a journey of continuous reform with Dr Rachel Bacon and Professor Janine O’Flynn – part 1
Launching our new ‘APS Reform in Action’ series, we hear from Dr Rachel Bacon and Professor Janine O’Flynn about enduring APS Reform and why public trust shouldn’t be taken for granted.
The APS Reform Agenda has been a major project for the Australian Public Service over the past years – so, where is it at and where will it go in the future?
Dr Rachel Bacon, deputy commissioner, Integrity, Reform and Enabling Services at the Australian Public Service Commission, and Professor Janine O’Flynn, director of the ANU Crawford School of Public Policy, reflect on changes to the Public Service Act, the impact of capability reviews and long-term Insights Briefings, and the value of stewardship.
Together with David Pembroke, CEO of contentgroup, they also talk about protecting the APS as an ongoing institution and maintaining trust with the public, as discourse about the value of public services grows globally.
This series is produced in partnership with the Australian Public Service Commission.
Key tips:
- To make change stick, you need a shift in culture, a fresh mindset, capability uplift, and patience.
- Public trust is not a given – it takes continuous effort to maintain.
- Stewardship sets the public service apart from the private sector – be an active steward for the service.
Guests:

Dr Rachel Bacon
Dr Rachel Bacon is currently the deputy commissioner, Integrity, Reform and Enabling Services at the Australian Public Service Commission. Rachel serves the IPAA ACT Council where she works to promote excellence in public administration.
Prior to this Rachel worked at the Department of the Prime Minister & Cabinet (PM&C), as deputy secretary, Public Sector Reform, helping to shape and deliver a suite of reform initiatives to make people’s interactions with government simpler, easier – and make life inside the public service understood and valued. Strengthen integrity, capability and culture within the public service.

Professor Janine O’Flynn
Professor Janine O’Flynn is the Director of the ANU Crawford School of Public Policy, the leading Public Policy school in the region. She is an expert in public administration and management, having advised governments around the world on issues ranging from the design of effective performance management systems through to collaborative approaches to policy design and implementation.
She is a Fellow of the US National Academy of Public Administration and the Institute of Public Administration Australia, and she sits on several advisory boards.