Department of Agriculture

AboutThe Opportunity

contentgroup was engaged by the Department of Agriculture (DA) Compliance Division to run a webinar explaining recent changes to one of their key compliance procedures, Automatic Entry Processing for Commodities (AEPCOMM).

The objective was to engage customs brokers and increase compliance with the arrangements to assist with the management of the Brown Marmorated Stink Bug.

contentgroup provided an end-to-end solution for the webinar.

In the lead up, we provided expert advice on content including promotional emails, registration content and the webinar script. We also managed registrations and operating protocols on behalf of the DA.

We looked after all technical and operational aspects, including provision of studio, equipment and the webinar platform. Our team also hosted the webinar leaving the DA subject matter experts free to concentrate on delivering great content.

After the webinar we reported on key reach and engagement metrics.

AboutThe Project


The webinar attracted many registrations and strong conversation with a 75% attendance rate. The audience was highly engaged with an average “attentiveness” score of 100%.

A poll of participants scored the webinar highly, including 8.7/10 for the registration process and 8.8/10 for the webinar technology.

The webinar delivered immediate results for DA, with uptake of the compliance procedure increasing by 100% in the two weeks afterwards.

contentgroup are very professional and provided excellent service. My team was made to feel very comfortable throughout the whole process and we achieved terrific results from the webinar. Definitely worth doing!

Julie Weymouth A/g Director, Compliance Division, Department of Agriculture and Water Resources

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